Het was de laatste mooie zomerdag deze herfst. Ik keek naar een skiffeur die onder de Berlagebrug de Amstel op roeide. Mijn gedachten dwaalden af naar de eerste les economie op de middelbare school. “Wie weet welke spreuk op de Beurs van Berlage staat?” vroeg de docent. Toen wist ik het niet, nu wel: ‘De cost gaet voor de baet uyt’
Een gangbaar motto in het bedrijfsleven, op de beurs en in het gewone leven. En ook voor non profit instellingen gaat dit op. Hoewel Drucker zei dat de publieke sector geen financiële bottom line heeft, spenderen ze publiek geld of geld van sympathisanten. Dat brengt verwachtingen met zich mee, want wordt het geld wel effectief besteed?
Vooral ICT lijkt voor overheden een kostenpost te zijn die moeilijk beheersbaar is. Zo kost verkeerd ICT beleid de gemeente Amsterdam jaarlijks 128 miljoen euro. De Chief Information Officer (CIO) van de gemeente heeft plannen om 94 miljoen euro in vier jaar te investeren, om daarna jaarlijks 20 miljoen te bezuinigen. De kost gaat dan zeker voor de baat uit. Uiteraard is er veel kritiek op deze plannen, maar Amsterdam staat niet op zichzelf. Uit onderzoeken blijkt dat de Nederlandse overheden jaarlijks 675 miljoen euro boven budget uitgeven aan ICT, teveel focus op techniek leggen en dat beleidsmakers kennis missen om met ICT te besparen.
Natuurlijk, ICT in de publieke sector brengt ook veel goeds. Via internet je verhuizing doorgeven, de belasting invullen en je voertuiggegevens inzien. Het kon 10 jaar geleden nog niet. Maar toch, ICT uitgaven slippen als een gladde aal door de vingers van de overheid. Open source software en open standaarden lijken de oplossing, maar daar doemen ook problemen op zoals deze casus van de gemeente Heerenveen laat zien.
Maar wat is nu wel de oplossing en hoe kunnen Nederlandse overheden ICT op de juiste manier en effectief inzetten? Ten eerste draait het niet alleen om techniek. Succesvolle implementatie vereist een duidelijke visie, heldere doelen en strategische keuzes. Ten tweede blijkt uit Nederlands onderzoek dat het grootste probleem is dat opdrachten worden verstrekt door mensen zonder kennis van zaken. Een best practice in Rotterdam dat in het onderzoek wordt belicht laat zien dat de sleutel tot succes een kundig managementteammet durf is . Het kan: geld besparen en innoveren met ICT.
De gemeente Amsterdam en haar CIO houden zich keurig aan de spreuk op de Beurs van Berlage. Dapper, maar ik moet zien of het echt lukt.
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